Privacy Policy

Last Updated: 2025-06-10

Introduction

Taproot ("we," "our," or "us") provides a web-based software-as-a-service platform designed to serve both individual consumers and business customers. This Privacy Policy explains how we collect, use, and protect your personal information when you use our Service available at usetaproot.com.

By using Taproot, you agree to the collection and use of information in accordance with this Privacy Policy. We will not use or share your information with anyone except as described in this Privacy Policy.

Information We Collect

Personal Information

When you create an account or use our Service, we may collect the following personally identifiable information:

• Email address (required for account creation)
• Billing information (processed securely through Stripe)
• Profile information you choose to provide
• Usage data and interaction with our platform

Business Data

For business customers, we may also collect:

• Organization details and settings
• Team member information
• Business metrics and analytics data
• Integration data from connected services

How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To create and maintain your account, provide customer support, and deliver our core platform features
• Billing and Payments: To process transactions and manage subscriptions
• Communication: To send service-related notifications, updates, and respond to inquiries
• Improvement: To analyze usage patterns and improve our Service
• Security: To detect and prevent fraud, abuse, and security threats
• Legal Compliance: To comply with applicable laws and regulations

Third-Party Services

Our Service integrates with the following third-party providers that may collect information:

Authentication Services

• Clerk: Provides secure user authentication and account management, supporting email/password and Google OAuth authentication
• Clerk Privacy Policy
• When you sign in with Google, we receive basic profile information (name, email) as permitted by your Google account settings

Data Storage

• Convex: Handles secure data storage and real-time database functionality
• Convex Privacy Policy

Payment Processing

• Stripe: Processes all payment transactions and manages billing information
• Stripe Privacy Policy

These third-party services have their own privacy policies governing their collection and use of your information. We encourage you to review their policies.

Data Storage and Security

Security Measures

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security audits and monitoring
• Access controls and authentication requirements
• Secure data centers and infrastructure

Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data in a machine-readable format
• Objection: Object to certain processing of your personal information
• Restriction: Request restriction of processing under certain circumstances

To exercise these rights, please contact us at the information provided below.

Cookies and Tracking

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory. This Service does not use these "cookies" explicitly. However, the app may use third-party code and libraries that use "cookies" to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately. If you believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Providing in-app notifications

Your continued use of our Service after any changes constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For EU residents, you also have the right to lodge a complaint with your local data protection authority.